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Are there any refunds?
Yes. In case you wish to withdraw from the market, you must complete and send us the withdrawal form (Change Form) together with the product.
Necessary condition for withdrawal from the market and refund is that the product is in the condition in which you received it and is accompanied by its packaging and proof of purchase.
Can I change a product I bought from the online store www.twofeelings.com in one of the partner stores or vice versa?
It is not allowed to change a product purchased from our online store or showroom of our company to another cooperating company and vice versa.
How can I pay for my order?
Payment for the purchase of our products can be made in the following ways:
For Greece:
Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover
Using the Masterpass e-wallet
With PayPal
Cash on delivery upon receipt of the product.
Abroad (all countries):
Via credit, debit and prepaid cards of Visa, Mastercard, Maestro, American Express, Diners, Discover
Using the Masterpass e-wallet
With PayPal
How is the shipment made? What is the cost?
Our company cooperates with the following carriers for the shipment of our products:
For Greece: ELTA Courier [single shipping cost 2,50 euros, cash on delivery cost 4,00 euros
* Free shipping for purchases within Greece over 90 euros.
For abroad (all countries): ELTA Post, DHL (shortest shipping time) [shipping costs are adjusted after adjusting the amount according to the weight and method of shipment of the parcel, the country of shipment and so on.
How do I create a user account?
On each page there is a person icon on the top right. Clicking this icon displays the login / registration page. Click Register and fill in your email. The process is completed by pressing the REGISTER option. The password will be sent to the e-mail address you entered. On your account page, there are options: - Checklist. You can enter or edit the shipping - billing address. - Account information. Change your name or password. - Orders. See your shopping history
How do I log in to my account?
On each page there is a person icon on the top right. Clicking this icon displays the login / registration page. Fill in your details (email and password). The process is completed by pressing the "connect" option.
I forgot my password what happens in this case
In case you forgot your password, click on "did you lose your password?” and click on “I forgot my password” instead of the "connect" option. On the page that opens you will be asked to enter your email or username. Then press "reset password and within ten minutes we will send you an email. To reset your password, you will visit the address we have attached to your email.
At this address, enter the new password you want.
How do I place orders?
You can look for our products either by category :
I. Jewelry (bracelets, rings, necklaces, earrings)
II. Clothing (hoodies, tshirts)
III. Accessories (beanies ,hats, keyholder, socks), or by collection. Equally helpful are the quick search filters that appear in jewelry categories or collections.
On the page of each product, there is the option of enlarging the image, as well as other photos, so that you have a complete image of the product. Choose the product you are interested in and add it to the basket. If you want to proceed with the completion of the order, click on the complete order option in the window that appears. In case you want to continue your shopping or browsing the site, close the window.
At any time, you can see your cart or complete your purchases by clicking on the top right of the basket icon (bag icon)
Do I need to have an account to place an order?
No, you can complete the purchase, either as a regular visitor or as a member.
Am I in the basket? How do I complete the order?
In the basket you see in detail all the products you have chosen. You can remove any of the products simply by clicking on the remove option or change the quantities with the relevant arrows and then select refresh cart. In case you have a coupon code, enter it in the relevant box and click coupon application
If you are unsure about your order, select proceed to paymentafter choosing a shipping method to be informed about shipping costs and the total amount of the order. On the next page titled purchase completed, fill in the required information on the form that appears titled billing details. If the billing information is different from the shipping information click on the relevant option and fill in the information you want the product to be sent. The above information is necessary even if you then choose to pick up your order from the store.
Below you will be asked to select the shipping method in the window titled your order - pick up from the store (within business hours). - courier delivery: 4 euros (1-3 working days). - free shipping: this option appears only if your order is over 90 euros (1-3 working days).
Then choose the payment method. If you have selected pick up from the store you are given the following options: - payment at the store (in this case, you must pick up your order within 10 working days, otherwise your order will be canceled) - credit / debit card (you will be transferred to the secure environment of the alpha bank page where you will be asked for your card details) - paypal (you will be transferred to the secure environment of paypal).
If you have selected courier sending you are given the following options: - credit / debit card (you will be transferred to the secure environment of the alpha bank page where you will be asked for your card details) - cash on delivery (in this option there is a charge of 4,00 euros extra, when he total amount of the order is less than 79,00 euros). - paypal (you will be transferred to the secure environment of paypal) After reading and accepting the terms of use, all you have to do is click complete purchase When you complete the payment, a confirmation message will appear on your screen that we have received your order as well as an email with the details of your order will be sent to you.
When will I receive my order?
Within Greece Shipments for Attica deliveries are made with a time of 1-2 working days, while for the rest of Greece (land or island destinations) the delivery time is 1-4 working days. You can also pick up your order from our store, Two Feelings Korai 2A, Heraklion, Crete 71202 within our opening hours, without financial charge.
Outside Greece
Shipments to foreign countries are made via elta (Greek Post) or dhl. Delivery time varies depending on the destination. Cash on delivery service is not valid in foreign countries.
* Customers outside the European Union are subject to any delays that may result from customs clearance, product restrictions and other local requirements for which our company bears no responsibility.
* in case of force majeure, the company does not take responsibility for non-delivery of the product.
What are the payment methods?
We have the following means of payment: Cash on delivery, payment of the exact amount of the order in the courier (for purchases only within Greece with a charge of 4,00euros extra, when the total amount of the order is below 79,00 euros)
- credit / debit / prepaid card (visa, mastercard, american express, maestro, diners, master pass)
- paypal.
* 24% VAT is included in all the listed prices, while www.twofeelings.com reserves the right to adjust the prices without having to inform the consumer public. * payments are made in euros.
Is there security in payments?
All payments made using a card are processed through the electronic payment platform alpha e-commerce of alpha bank and uses tls 1.1 encryption with 128-bit encryption protocol (secure sockets layer - ssl). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.
Can I cancel my order?
If you wish to cancel your order, please send us an e-mail within 1 hour of completing the order at info@twofeelings.com or call us at +30 2814004139
Where do I go in case of a problem with my order?
For any problem regarding your order, please contact us either by phone at +30 2814004139 (during the opening hours of the store), or by e-mail at info@twofeelings.com I placed my order but I received an e-mail from you informing me that there is no stock in this product. What happens in this case? In this rare case we will cancel your order at no charge to you. However, we will send you an informative email as soon as the product is available again.
What are favorites?
The favorites are the collections of desired products that you can store without the intention to purchase them immediately. A basic requirement to add a product to your favorites list is to have created a user account.
How do I add a piece of jewelry, clothing or accessories to my favorites?
On the page of each product on the right there is a heart icon! Click on the icon and the jewelry is included in the list of your favorite item.
What is a coupon and how do I know its password?
The coupon is discounted. In case you are entitled to it, we will send you its code by email, which you enter either in the box that appears in the product basket or on the order completion page. You can use more than one discount coupon.
Which transport companies do you work with?
For shipments within Greece, the company cooperates with the company elta courier.